Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Usually, orders will be successfully delivered within 15 working days, sometimes may has 3-5 days earlier or delay depending on the different region.
Click ” My Account” and enter your personal information, such as your name, email address, and password. Follow any additional instructions, such as verifying your email address or providing payment information.
If the package has not been sent out (2-3 days), you can contact us to change the shipping address for free. If the package has already been sent out, unfortunately you will need to pay extra bill to update address (this fee is charged by the shipping provider, e.g. DHL or FedEx).
Since the package start to shipping, the shipping information will be synced to our tracking system within 48 hours, please click Track Shipping to see more details.
No! We don’t collect customers’ security payment information. With 128-bit SSL security with advanced encryption you are guaranteed that your purchases are safe. Please check our Privacy Policy to see more.
Although we do not impose any sales tax, you may encounter customs duties once your package arrives in your country/region. In the event that your package incurs a customs tax bill, the shipping provider, such as DHL or FedEx, will reach out to you to arrange payment.
We support delivery to over 50 countries and regions worldwide, please click the latest Shiping Policy to see more.
No. Due to the influence of the international air freight policy, it is forbidden to transport products related to gas, so in order to ensure that the lighter you get can be used normally, your package will usually be delivered in two parts, one for the lighter and one for the gas.
If you need to swap an item
Returns and Exchanges
If your order hasn’t been shipped yet, you can cancel it for free. Please, let us know as soon as possible to email us so that we are able to process the cancellation before the products are shipped. Please note if the product already been shipped that will be cannot cancelled.
Once you receive your product you have 14 days to return or exchange it. (counting from the date of the arrival of your package).To get a full refund, But you have to note that the product must:- Be in perfect condition, unassembled and unused.- Show no visible marks of use.- Have the original packaging- Include its official documentation and accessories.If these requirements are not met, the reimbursement cannot be made in full as the customer will have to bear the financial consequences of the depreciation of the product.You can learn more about exchanges and returns here. Keep in mind returns and exchanges are subjecto to shipping fees.
If the package appears to have been damaged during delivery, we kindly request that you refrain from signing for it and instead, take a photo of the package. This will serve as evidence, which we can then use to file a claim on your behalf with the logistics company.
Once your request for return and exchange has been approved, we will get in touch with you to provide you with the latest address of our return warehouse.
There are a couple of options available for you to get in touch with us. Firstly, you can visit our contact page and send us a message through that platform. Alternatively, you may also reply to the confirmation email of your order, and our support team will assist you from there.
If your order’s package has not been sent out yet, you can change or cancel your order for no reasons, it is completely free.
It is not currently available, but we do have pre-order options in place and anticipate its arrival soon.
